Shipping policy

Shipping Policy

Order Processing

Orders are processed within 5 business days, excluding weekends and holidays. You will receive an email confirmation when your order has shipped.

Shipping Area

We currently ship within the United States only.

Shipping Rates and Delivery

Available shipping methods, costs, and estimated delivery times will be displayed at checkout. Most orders are expected to arrive within 3–10 business days after shipment. Delivery dates are estimates and are not guaranteed.

Tracking

When tracking information is available, it will be included in your shipping-confirmation email. Please allow up to 48 hours for tracking information to update.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If you notice an error, contact us immediately at hello@thegoldenmantel.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delays, Lost Packages, and Damaged Orders

Carrier delays may occur due to weather, holidays, or other circumstances outside our control. If your package is delayed, lost, or arrives damaged, please contact us at hello@thegoldenmantel.com so we can assist you.